By WIN Contributor, Nahtanha Paul, Reception Team Member
WIN Health Solutions originates from the clinic’s earlier name, Wellness Institute of Niagara. In something as simple as a name, our mission and focus on is clearly showcased. This is a focus that resonates and infiltrates in all facets of the clinic.
Wellness is a goal that consists of collaborative efforts and many contributing factors. Every team member is invested in the promotion of a positive and productive experience for each and every patient.
Here at WIN, the experience starts as soon as you enter the building. We strive to offer a level of comfort and amenity with every aspect, no matter how small. We want it to be an immersive experience that will help promote an environment of healing and growth. Whether you’re a brand new patient or a regular face we know by name, a personal greeting with a smile and courtesy is the standard. One way we aim to promote a positive experience is by offering refreshments such as herbal tea, coffee, and espresso. These offerings pair especially well during the cold season when you want to maintain warmth and comfort, as we offer slippers to patients.
We’re all here to provide a positive, comfortable experience as we strive to ensure excellent care. Your care and wellness are what inspires us at WIN. We enjoy building a rapport and making everyone feel welcomed.
In continuing that line of thought, make note of a special Patient Appreciation Day we have coming up on Monday, February 29th. You won’t want to miss this event as we will be having special refreshments and takeaways for our patients that day!